Privacy Policy

This Privacy Policy explains how EasyPoolPass ("we," "us," or "our") collects, uses, and shares information when a residential community ("Facility") and its residents use our digital pool pass and guest pass management service (the "Service").

Information We Collect

When a Facility registers, or a resident is added or applies for an account, we collect:

• Name and address
• Phone number
• Email address (optional for residents)
• Guest pass purchase and payment records (payment card details are processed directly by our payment processor, Braintree, and are never stored on our own servers)

How We Use Information

• To create and manage resident accounts and daily pool passes
• To process guest pass purchases
• To send account-related communications, including sign-in verification codes, pass updates, and messages from your Facility's administrators

SMS / Text Messaging

If you provide a mobile number and check the text messaging consent box, you agree to receive text messages from EasyPoolPass about your account, pool passes, check-ins, and facility announcements you opted into. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, START to opt back in, and HELP for help. Details are on our Text Messaging page.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from any sharing with third parties. Information may be shared only with the messaging provider that delivers our texts, solely to deliver them.

Third-Party Service Providers

We share information with the following third parties solely to provide the Service:

• Braintree (a PayPal service) — processes guest pass payments
• Telnyx and Twilio — deliver SMS text messages
• Postmark — delivers email communications

We do not sell personal information, and we do not share phone numbers or SMS consent information with third parties for their own marketing purposes.

Children's Information

A resident account may include children as pass holders. Information about a child is provided by their parent or guardian as part of managing the household's account — we do not knowingly collect information directly from children.

Data Retention & Security

We retain account information for as long as the resident's account is active with their Facility, and take reasonable technical and organizational measures to protect it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

Contact Us

Questions about this Privacy Policy can be sent to stanleycooney@uniquepoolmanagement.com or (314) 356-2818.

EasyPoolPass is a service of Unique Pool Management LLC (DBA Unique Software), 10268 Bach Blvd, St Louis, MO 63132.